Help & Support

Find answers to common questions or get in touch with our team.

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Frequently Asked Questions

How does voice logging work?

Tap the microphone button and speak naturally. Say things like "baby ate 4 ounces" or "dirty diaper just now." Snugly uses on-device speech recognition to understand your words and automatically creates the right type of log entry.

Is my data private?

Yes. All data is stored on your device and optionally synced through your personal iCloud account. Voice processing happens entirely on-device. We never see, store, or have access to your baby's data. We use no third-party analytics or advertising SDKs.

How do I sync data with my partner?

Snugly syncs through iCloud. Both you and your partner need to be signed into the same iCloud account, or you can use iCloud Family Sharing. Make sure iCloud sync is enabled in Snugly Settings.

What devices are supported?

Snugly requires iOS 17.0 or later and works on iPhone and iPad. Data syncs across all your Apple devices through iCloud.

How do AI predictions work?

Snugly's AI analyzes your baby's tracking data to identify patterns and predict when the next feeding, nap, or diaper change is likely. All analysis happens on-device using Apple's Core ML. Predictions improve over time as you log more data.

Can I cancel my Premium subscription?

Yes. Go to Settings > Apple ID > Subscriptions on your iPhone. Find Snugly and tap "Cancel Subscription." You'll continue to have Premium access until the end of your current billing period.

How do I restore my purchase?

Open Snugly, go to Settings, and tap "Restore Purchases." This will restore any active subscriptions or lifetime purchases linked to your Apple ID.

Can I track multiple babies?

Yes! Snugly supports multiple baby profiles. You can add additional babies in Settings > Baby Profiles and easily switch between them.